Processing and Embroidery Time
Please allow 7 to 21 days for your order to be processed. Orders are processed on a first come, first serve basis. Rush charges will apply for orders required before our usual turn around time.
In order to serve you better, an online order tracking system is currently in development. Our clients will have the ability to view the status of their orders as they proceed through production. Keep checking our website for the availability of this new feature.
Shipping And Handling
We use USPS Priority Mail Delivery Service. Packages cannot be delivered to P.O. Boxes. You are welcome to drop off and pick up your items.
Occasionally, garments you choose may be out of stock. When this situation occurs, garments will be backordered for you. Your order will be partially shipped if possible. You will not be charged for backordered items until they are ready to by shipped. A representative will contact you with the status of your order.
Forms Of Payment
We accept PayPal, Visa, and Mastercard.
Your satisfaction is 100% guaranteed!
Our reputation and the success of our company rests on making you happy with your order. You'll see how much we do to make sure that the best looking high quality embroidered goods are delivered to you. This may be your first time ordering embroidery or the first time ordering custom goods online. You can be confident placing your order with us. This is our promise to you:
- The embroidery will match the embroidery you approved.
- Your products will be free of manufacturing defects.
- You'll get exactly the products, colors and sizes that you ordered.
- If you give us an event date, your order will arrive in time for your event.
If we fail to meet these promises, you can return your order for a full refund. Your only cost is return shipping and all we ask is you let us know there is a problem within 21 days of receiving your order. Your refund will be processed within three business days of us receiving your order and returned to you the same way your order was paid.